FAQ

Frequently Asked Questions

Where are your products shipped from?

We ship from a warehouse in the US. We strive to provide some of the fastest, most affordable delivery options. 

Can you ship internationally or process international credit cards?

Yes! Our integrated shipping service will give you a shipping cost and delivery time when you check out.

How long will it take me to get my order?

For standard shipping, you should receive your order within 5-7 business days.

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

How do I return my order?

Please visit our return policy for more information.

What do I do if my order is damaged? 

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

Do you ever do giveaways?
Yes, we run giveaways on Princess Couture Cosmetics social channels (@princesscouturecosmetics).

I emailed your customer service team. When should I expect a response?
We aim to respond to all e-mails within 48 hours. 

I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive. If you have not received your order confirmation e-mail after 24 hours, please contact us at 
info@princesscouturecosmetics.com with your inquiry.

Do you offer discounts and promotion?
Yes from time to time we offer discounts and promotions. Sign up for our email 
and/or SMS alerts to receive news on special offers.